---
title: "Help Center - Gold Savings & Account Support - Asasa"
description: "Find answers about getting started, buying and selling gold, storage, deposits, payments, account security, and everything else about saving with Asasa."
canonical: "https://myasasa.com/help-center"
sitemap: "https://myasasa.com/sitemap.xml"
---

# Help Center - Gold Savings & Account Support - Asasa

Find answers about getting started, buying and selling gold, storage, deposits, payments, account security, and everything else about saving with Asasa.

Canonical URL: https://myasasa.com/help-center

Full page list: https://myasasa.com/sitemap.xml

---

## How can we *help?*

Search our answers, or browse by topic below.

### What is Asasa?

Asasa is a digital platform that lets you buy, hold and sell real 24K physical gold from your phone.

You can start saving in gold from as little as Rs. 1,000, without needing to buy, store or secure physical gold yourself.

Every purchase you make represents ownership of real 24K physical gold, which is securely stored and insured on your behalf.

### What is digital gold?

### Why save in gold?

### Why choose Asasa instead of buying physical gold?

### How does Asasa work?

### Who can use Asasa?

### Is Asasa a bank?

### How do I create an account?

### What documents do I need?

### Why do I need to verify my identity (KYC)?

### Why do I need a bank account in my own name?

### How long does verification take?

### Why was my verification rejected?

### What are the benefits of joining early?

### How does the waitlist work?

### How do I get early access?

### When can I buy or sell gold?

### How do I buy gold?

### What is the minimum amount I can buy?

### Is there a maximum amount I can buy?

### What purity of gold do I buy?

### How is the gold price determined?

### Why is the buy price different from the sell price?

### Can the price of my gold go down?

### What happens after I buy gold?

### How do I sell my gold?

### Is there a maximum amount I can sell?

### What happens after I sell my gold?

### How long does it take to sell my gold?

### Will Asasa always buy back my gold if I want to sell?

### Do I actually own the gold I buy?

### Is my gold backed by real physical gold?

### How do I know Asasa holds my gold?

### How do I know my gold is genuine?

### Where is my gold stored?

### Is my gold insured?

### How does Asasa keep my gold safe?

### Where can I see my gold holdings?

### Are there any storage or insurance fees?

### Can I request physical delivery?

### How do I add money?

### What happens if my payment succeeds but my gold isn’t credited?

### What happens if my payment fails?

### How do withdrawals work?

### How long do withdrawals take?

### Can I withdraw to another person’s bank account?

### Is there a minimum withdrawal amount?

### Are there any withdrawal fees?

### Why is my withdrawal taking longer than expected?

### What happens if my withdrawal fails?

### Where can I see my transactions?

### What should I do if something goes wrong with my transaction?

### How do I update my personal information?

### How do I set up a Passkey?

### Can I use a Passkey to sign in?

### What happens if I forget my password?

### What happens if I forget my Transaction PIN?

### I haven’t received my OTP. What should I do?

### I can’t log in. What should I do?

### Why is my account locked?

### What should I do if my phone is lost or stolen?

### How does Asasa keep my account secure?

### How can I contact support?

### How do I file a complaint?

### Why should I trust Asasa?

### Is Asasa Shariah-compliant?

### Are there any hidden charges?

### Do I have to pay any taxes?

### What risks should I be aware of when buying gold?

### Where can I read the Terms & Conditions?

### Where can I read the Privacy Policy?

## Still need a hand?

Can't find what you're looking for? Our team is a message away.